Laptop Won’t Boot

Summary

The laptop cannot load into the operating system (Windows/macOS/Linux) when powered on. Symptoms may include a black screen, stuck at vendor logo, or an error message.

Common Symptoms

Laptop only shows vendor logo (stuck on boot screen).
Error message “No Bootable Device Found”.
Black screen, but fan and power indicator are on.
Laptop keeps restarting without entering the OS.

Possible Causes

Hardware Issues
- Hard drive/SSD is damaged or not detected.
- Loose cable/connection to storage device.
- Faulty RAM.
Software Issues
- Corrupted operating system files.
- Damaged boot sector.
- Failed/crashed system update.
BIOS/UEFI Configuration
- Incorrect boot order.
- Secure Boot or Fast Boot interfering with startup.

Troubleshooting Steps

Check Power & Indicators
- Ensure charger/adaptor is properly connected.
- Check battery and power indicator lights.
Restart & Enter BIOS/UEFI
- Press F2 / F10 / DEL (depending on vendor) during startup.
- Verify the boot order is set to the primary hard drive/SSD.
Reseat Components
- Remove and reinsert RAM modules.
- Check storage (HDD/SSD) connections.
Use Recovery / Repair Tools
- Boot from a recovery USB/DVD (Windows/Linux) and run Startup Repair.
- Run commands like CHKDSK or bootrec /fixboot (Windows).
Test with Other Hardware
- If possible, test with another RAM or SSD to isolate the issue.

Next Steps

If the above steps don’t resolve the issue, please contact IT Support and provide:

Laptop brand & model
Any error messages displayed
Steps already attempted

Notes

Do not reinstall the OS without IT approval, as this may result in data loss.
Ensure important files are backed up regularly.